FAQs

As an absolute minimum – once a year. The vast majority of Home Insurance policies require annual sweeping of fires & stoves.

Soot and ash is acidic and highly flammable, damaging chimney brickwork and pointing, eroding metal flues prematurely leading to costly repairs.

Many appliance manufacturers now recommend to sweep twice a year to prolong the integrity of the unit and metal flues – e.g at the start of the winter heating season (before first use) and at the end of the winter heating season (after last use)

However, this depends on the frequency of use (regular use may require sweeping every 3 – 4 months) and the fuel you use:

  • Smokeless coal – at least once a year
  • Regular coal – twice a year
  • Dry wood – twice a year
  • Mixed wood – twice a year
  • Oil / Gas – once a year
  • Aga – once a year

It is incredibly important to maintain the proper function of your chimney / appliance through regular cleaning and maintenance:

  • Around 9,000 chimney fires are reported each year, and some 3,000 housefires are directly caused by fireplaces each year.
  • Even partially clogged chimneys can allow dangerous levels of Carbon Monoxide (CO) to escape into the room, with potentially lethal consequences.
  • Soot and ash build up can quickly become acidic causing flue lining to become brittle and perish prematurely, and inner chimney brickwork and pointing to collapse. This can result in a very expensive repair bills often not covered by insurance if chimney hasn’t been regularly swept!
  • A cleaner chimney allows for your fire to burn hotter, brighter and cleaner thus reducing potential environmental impact.

Yes. Almost always, which is why I provide a NACS approved, insurance compliant certificate after completion of any service to show you’ve had your chimney professionally maintained at regular intervals.

Without evidence of regular maintenance, should there be an accident caused by an infrequently swept chimney, an insurance claim will almost certainly be rejected!

Chimney Sweeping is unregulated however, organisations exist which have professionalised the industry significantly. The longest running, largest, and most respected is the National Association of Chimney Sweeps (NACS) www.nacs.org.uk established in 1982. I am proud to be a trained, accredited and active member of the NACS – please view my profile here.

Things to Know & Consider:

  • Professional Chimney Sweeps Trained, Approved & Accredited by NACS issue insurance compliant certificates accepted by ALL insurance companies.
  • Sweeps not properly trained & affiliated with a professional body often issue ‘their own’ certificates which may not be accepted by insurance companies! Furthermore, NACS has a strict ‘Code of Conduct’ which sweeps must adhere to.
  • Some sweeping companies offer online appointments of just 30 mins for each sweep!! Is this really sufficient time to complete a professional service?
  • Always be willing to check the accreditation & training record of your sweep, to ensure you’re confident they are a competent and professional individual. Is it really worth choosing the cheapest sweep?
  • The standard NACS course lasts 6 days and includes 16 observed training sweeps (in a controlled environment), 25 verified ‘real world’ sweeps, and a further 3-5 sweeps as part of a 1 day assessment with an experienced assessor thus 44 sweeps in total before you can be a NACS Accredited Chimney Sweep.  The standard NACS course is the UK’s most comprehensive, and respected initial Chimney Sweep training course available. (Some Chimney Sweep Training Courses offered last just 1 day (!?)  – yes, just 1 day – after which, there is no affiliation with a professional body)

I only use specialist, high-tech, modern equipment to ensure a superior service. Depending on your property, the age and condition of the chimney, usage, and appliance type I may choose to use manual or powered equipment. It can be difficult to give an exact time however:

Regular services – around 1 hr

Specialist services – around 1.5 hrs

Unlike some sweeps, to ensure there is sufficient time to complete a professional job, our appointment times are every 90mins.

 

I have appointments available every 90 mins from 9:30AM to 8PM

I accept both but as I use a mobile card-machine.

Immediate booking and secure payment (via Stripe) is enabled when booking on the website.

However, you can choose to pay cash/card on completion, on the booking form too.

As of 2022, the typical standard chimney sweep in the UK is about £80 although in London it is between £110 and £130. There are regional variations, too:

North West – £70 to £85

North East – £70 to £80

Central & South Midlands – £65 – £85

South West – £70 to £115

South East & London – £100 to £130

A great resource with more information & detail can be found here:

https://www.priceyourjob.co.uk/chimney-sweeping-cost/

Captain Sweep considers itself to be one of the most professional sweeping service in the Bath, Bristol & N.E Somerset areas and the prices reflect this.

  • The equipment is specialised, modern, high-tech and efficient.
  • I provide an extended sweeping service as standard – I do not charge any extra for: taller buildings, the servicing and minor repairs of your wood/multi-fuel stove,  smoke evacuation checks, replacement of fire cement and rope, cleaning the glass etc.
  • I’m highly-trained, accredited and complete regular professional development & training to ensure you receive the best possible service.
  • I provide genuine Insurance Compliant Certificates as standard which are accepted by ALL insurance companies – please make sure your sweep is properly trained and a member of an accredited organisation!
  • We pay to dispose of waste properly at approved centres.
  • We have substantial Personal and Professional Liability Cover up to £1M

I’m trained by, and an approved member of the National Association of Chimney Sweeps (NACS) www.nacs.org.uk Registration Number 23/021. Founded in 1982 NACS is the UK’s largest and most respected chimney sweeping body.

We feature on Check a Trade as a ‘preferred service’ for Chimney Sweeping services in Bath & N.E Somerset http://www.checkatrade.com

Regular ‘Continued Professional Development’ (CPD) courses are completed to ensure that we are always expertly trained to the latest standards and industry requirements.

Absolutely! For complete piece of mind I have professional and personal liability insurance up to £1M

Not really. Although please look to remove ornaments from the hearth. Also, it’s helpful for us to have 4-6 ft walkway space to access the fireplace, and please also remove any ash from the fireplace/stove.

We always cover the area in front of the fireplace to ensure no mess or damage, and can use shoe covers as we have to wear safety shoes.

Please also make sure YOUR FIRE IS NOT LIT/IN USE. This has happened before!

A very common, and understandable question. The simple answer is, no there will be no mess.

After carefully masking the front of the fireplace/stove to we use state-of-the-art, specialist equipment to sweep the chimney and a high-powered (and very expensive!) HEPA vacuum to control the dust. We also completely cover a significant area in front of the hearth/fireplace to catch any stray particles.

We can wear shoe covers when in your property, too.

There are two types of stove appliance – Wood Burning and Multi-Fuel.

Wood Burning – you can burn well-seasoned wood and certain processed wood (e.g Lekto sawdust logs) so long as they’re labelled as suitable for use on a stove.

Multi-Fuel – you can burn all the above, as well as processed ‘Smokeless Fuel’. However, consider not burning ‘house coal’ as this can give off gases at low temperatures which can cause a flash explosion!

Do not use green (unseasoned) wood – incomplete combustion due to high levels of moisture creates significant amounts of smoke and resin to accumulate in your chimney/flue which is hard to remove even for an experienced sweep using the correct equipment.

Using green (unseasoned) wood results in incomplete combustion – due to high levels of moisture in the wood – and creates significant amounts of smoke and resin to accumulate in your chimney/flue. Other than the environmental impact, this sticky resin can damage your chimney and stove and is very hard to fully remove.

Of course, please do not burn anything which is obvious will harm the environment – plastics etc.

Booking Terms & Conditions

  • Payment: Online booking & payment facility is managed securely by Stripe (www.stripe.com) If you choose to ‘pay-on-completion’, we accept cash, card or bank transfer. We do not provide invoices other than in the case of contract or corporate instructions.
  • Changes & Refunds: Only accepted if cancelled up to 3 days prior to appointment. No refunds or changes possible after this time, or for ‘no-shows’. Please follow instructions in your confirmation email to make any alteration.
  • No Show: If a service is unable to be completed due to a ‘no-show’, or access to the property not facilitated, strictly no refund will be provided.
  • Appointment Time: every effort will be made to arrive at the scheduled appointment time. However, unforeseen delays beyond our control can occur and we ask for around 15 mins of flexibility. In the case of a more significant delay, we will of course get in touch.
  • Changes/Delays: on occasion, it may become clear that a service will take significantly longer than planned – e.g. an unexpected or undisclosed bird’s nest. We reserve the right to re-arrange attendance to provide adequate time, and to charge an additional fee before commencing.
  • Service Durations: Services take around 1hr for single sweeps, and up to 1.5hrs for a specialist service or longer for multiple services. However, these times are guidelines only.
  • Appointment changes: We reserve the right to contact you to discuss an alternative appointment should it be necessary.
  • GDPR & Data Protection: By boking online you consent to our Data Protection & GDPR Policy. You also consent to receiving periodic safety & service booking reminder emails.

Data Protection Statement

We do not store or use your electronic data in any way. Our online booking service will automatically provide you with a booking confirmation, and you will receive a reminder email when your next sweep/service is due.

No transaction details are held by us as the online payment system is securely facilitated by Stripe https://stripe.com/gb and if you chose to ‘Pay on Completion’ by card, this transaction is facilitated by a mobile payment card reader where again, no data is stored.

We hold hard copy records of each sweep that we complete for 2 years before they are destroyed. This is an insurance requirement.

Testimonials

amandeep dhaliwal
amandeep dhaliwal
2023-07-15
Great service and really helped with advice for my family to re instate a disused chimney. Swept, clean and tidy. On time and good value. Totally recommended!!
Jakub Building Services
Jakub Building Services
2023-07-15
Excellent contractor services. Taking care of a chimney sweeps and camera inspections for a portfolio of propeties and clients. Always reliable and good value for money. Many thanks as always.
Nick
Nick
2023-07-10
Good value for money, came on time on short notice for an open fire sweep and camera inspection. Paul was helpful and knowledgeable and left everything tidy and clean. Thanks, see you next year!
Tineke Gibbs
Tineke Gibbs
2023-07-03
Super service as recommended, many thanks indeed
Parisa Nazer
Parisa Nazer
2023-07-02
Brill service, at short notice to sort out a birdsnest in an old chimney. thanks so much Captain Sweep!
Murat Atak
Murat Atak
2023-06-14
Super responsive came on time and did great job . Thanks , see you next year .
Vera Miranda
Vera Miranda
2023-06-13
Really excellent service all round. On time, professional, knowledgeable. No problem handling a large Inglenook and wood burner stove. Thanks so much!
Kauyna Oliveira
Kauyna Oliveira
2023-06-09
I recently used Capital Sweep for a chimney inspection and I couldn't be more impressed with their service. The inspection was thorough and detailed, and Paul was able to identify potential issues before they became major problems. Thank you for a job well done!
Alex Dee
Alex Dee
2023-06-08
Very good value for money for cleaning my wood burning stove and super polite professional and handsome! Would 100% reccomend
Yasmine B
Yasmine B
2023-06-07
Good service. Good price. Totally clean. Will recommend.